When Dawes Fretzin Dermatology Group engaged DELV to help explore their physical space needs, their intersecting passions were immediately evident; health , medical research, and the dignity of their patients. As a group of highly skilled, highly sought-after doctors, their services were in great demand. Yet, they were caring for patients in dispersed facilities across the metropolitan area, offering different services in different locations. Doctors were splitting their time between facilities, causing a complicated scheduling web and fragmented patient experience.
DELV designed a new 29,000 SF medical office facility allowing them the ability to expand their service line all under one roof. This new centralization strategy added an enormous convenience factor; patients now have a single, trusted source for their skincare, whether it be medical or cosmetic in nature.
The design team worked diligently to understand and map the flow of both the internal care team and the patients; the result–a well-choregraphed service experience.